Testimonials

I have just sold my house with much help and clever facilitation from Stacey Whitcroft at First National Real Estate, Robina. Stacey was knowledgeable, honest and extremely approachable throughout the whole sale process. Being interstate, I found her to be always contactable and willing to make time to help with my requests which, on reflection, was quite a standout attribute. No issue was too small and she seemed always able to satisfy all of my, often fussy, requests with energy and efficiency that clearly distinguish her from other agents. Stacey’s interpersonal and negotiation skills are excellent and I was thrilled with how she was able to deliver me such a good result. I would highly recommend Stacey to any potential vendor. She is a powerful ally in a sale and will definitely get you the best possible price

"We are interstate investors and Helen and the team are BRILLIANT. Ongoing communication, up to date information and proactive property management. We have been with the team for over 8 years and would highly recommend them to everyone. Nothing was a problem and they were always contactable and professional in everything they did. Love how the teams at First National work together from sales to rentals, there was nothing they could not solve."

"I would like to take this opportunity to thank you and your team at First National Robina for what has been a very pleasant and easy process of renting through you. We have dealt with other lettting agents before and have found you (Nicola) and Helen to be by far the most helpful."

"I have found the service provided by Helen Lane and the team exemplary. I changed from another agency in Burleigh Heads who neglected our interests badly so we changed to First National Robina and have never been happier. We now receive our rental income fortnightly instead of monthly and we had issues with one of our tenants and Helen and the team worked above and beyond the call of duty to resolve the issue. I cannot speak highly enough of this agency."

"Thanks for everything. We have had a number of property managers over the years in Brisbane as well as here on the coast but none have come close to providing the level of professional service we have enjoyed from yourself and your office. Thanks again and all the best for the future."

"I would like to thank you for such excellent choice of having Helen Lane working for you. I did my research with all agents prior to committing with Helen and let me say, her efficiency and care was such a stress free process for me. She did an excellent job finding me a tenant in a very short time. Her attitude and attention to detail are of which I praise and am grateful for. She is always contactable which was one of the main reasons I committed to her in the first place. She made this whole process so easy for me, considering I’m newly residing at GC from Sydney. I wanted to personally let you know this, I think as a manager you need to know and have the necessary feedback about your staff. I have personally recommended Helen to all my friends that have any rental properties. I wish you the best of Luck Peter, your decision and judgment on the staff you hire often represents your character disposition and professionalism. Thank you again and give Helen my best of regards and thanks.
AAA+++++++++ to Helen and your team."

"I have a number of investment properties with other agents and if only all my property managers were as efficient as Helen and Nicola I would be extremely happy. Helen and the team have managed my investment properties for several years. They are true professionals and exceptionally dedicated to the property management role. They have always worked hard to secure great tenants and handling maintenance issues in a timely manner. Also in the past handle insurance claims for me on landlord insurance and are always looking at the market and consistently get the balance right between optimising weekly rental returns and retaining great tenants. I would have no hesitation in recommending the Property Management Team to any prospective Landlord."

"I have been with Fist National Robina for many years and have had very good and efficient service. Not living in the area, I rely on them for all matters dealing with my property and have found them to be very reliable. They let me know when things need to be done and then efficiently do them for me. I have no hesitation in recommending them to all."

"We have been dealing with First National Robina for 8 years plus. We have had no problem with the Property Management Team - Helen and Nicola. We felt they gave us the confidence to purchase another investment property which they also manage for us. They are extremely professional and attend to all issues relating to the properties. They are trust worthy, honest and easy to deal with. This gives us peace of mind as we are living interstate. Our properties are maintained to a high standard. They are definitely the very best in property management."

Geoff has been very helpful in all aspects with the sale of our investment property, good knowledge of the local market , only had two open days too secure a purchaser within our selling price range. I would have no hesitation in recommending Geoff to future clients wishing to sell or purchase properties in the area.